Canadian Communication Products (CCP)

Canadian Communication Products Recognizes Star Employees

Karen Tai — Wed, 14 Jul 2010 21:55:43 +0000

Canadian Communication Products’ Western offices, kicked off the new fiscal year July 14, 2010 by recognizing star employees of 2009-2010. CCP Eastern offices celebrated the new year on Monday, July 12, 2010 earlier this week. The following categories were recognized and awarded:

Highest Polycom Corporate Sales for 2010 – Ryan Buxton

Highest Plantronics Corporate Sales for 2010 – John Puddicombe

Highest Jabra Corporate Sales for 2010 – Ryan Buxton

Top Channel Sales Person for 2010 – Stacey Mercier

Highest LifeSize Corporate Sales for 2010 – Anne-Marie Logan-Hill

Highest LifeSize Corporate Sales for 2010 – Neil Barlow

Highest NICE Corporate Sales for 2010 – George Guerra

2010 Employee of the Year – Joanna Andrew

Outstanding Service Award – Gord Ireland

Outstanding Administration Award – Nirmala Jaikaran

Congratulations to all the Winners on a great year!

Simplify Communication with ShoreTel Unified Communication Solutions.

Karen Tai — Fri, 02 Jul 2010 22:15:09 +0000

Canadian Communication Products Inc. (CCP) is proud to announce their new Unified Communication (UC) product line from ShoreTel^®. Adding this UC line of products to our company means we’re dedicated to making integrated business communication as easy to deploy, manage, and scale as it is intuitive to use.

Products:

Phone Systems – Completely integrated system that scales seamlessly from 1 to 10,000 users including PBX, voice mail, and automated attendant functions.
IP Phones – Offers all the advanced features and quality that users demand.
Voice Switches – Unifies communications across multiple enterprise locations, providing n+1 form of redundancy for very high system availability.
Call Managers – Provides easy licensing, easy set up, flexible features, telephony and IM control, integrated advanced call management, quality desktop video and a highly customizable interface.
Contact Center – Enables organizations to route incoming contacts to the most appropriate agent in a multisite contact center, regardless of location.
Converged Conferencing – Delivers a next-generation collaboration solution that unifies audio conferencing, desktop/application sharing, instant messaging, virtual meeting rooms, on-line presentations, and multi-media recording with one easy-to-use interface.

Don’t be fooled by a low upfront cost! ShoreTel guarantees the lowest TCO, so you know that when you
purchase our brilliantly simple UC solution, you’re
investing in the right decision for your business.

To learn more about Shoretel UC solutions, contact your Account Manager:

Vancouver 604.263.9399 / 800.665.5726
Calgary 403.264.9330
Toronto 905.470.2056 / 800.661.4571
Montreal 514.336.8518 / 866.308.8989
Quebec City 418.687.6877 / 866.997.6877
Ottawa 613.563.8500 / 866.735.0001

CCP Becomes Authorized Reseller of all Polycom products

Karen Tai — Thu, 01 Jul 2010 23:31:50 +0000

Canadian Communication Products (CCP) is pleased to announce that we are now authorized to offer the full suite of Polycom products to you, our valued customer. These products will include:

Conference Phones, Voice over IP Phones, Spectralink,
Video Conferencing, Management Applications,
Conference Bridges & Infrastructure,
Recording & Streaming

For over ten years, Canadian Communication Products has been Polycom’s largest and most trusted Canadian distributor. Our commitment to technical education and exceptional customer service has earned us countless Polycom and industry awards.

In 2006, Canadian Communication Products achieved CSP (Certified Service Partner) designation, and is one of only two reseller partners in Canada to receive such recognition. The CSP program requires that certified partners meet a rigorous set of service and support performance metrics, which will result in numerous advantages to you.

Throughout the years, we have worked with many organizations in the background designing and implementing Polycom solutions. We are very excited for the opportunity to now provide Polycom solutions directly to your business, and we look forward to working with you.

Should you have any questions or require assistance, please don’t hesitate to contact your Account Manager at the location nearest you.

Best regards,

Canadian Communication Products Inc.

CCP Wins Associate Member of the Year for ContactNB for 2010

Karen Tai — Fri, 11 Jun 2010 20:33:29 +0000

At the annual Contact NB Awards of Excellence Gala in Fredericton, NB on June 10, 2010; CCP was recognized as the Associate Member of the Year. Receiving the award on behalf of CCP is Shane Maguiness, Voice Recording Product Specialist at CCP.

Canadian Communication Products was also the Photography Sponsor for the evening.

Contact NB is a New Brunswick industry association that fosters excellence in the contact center industry. Each year, the organization recognizes the best practices of its membership base across the province. For the complete list of 2010 Contact NB Award winners, go to http://www.contactnb.ca/awards/2010awards/2010awards.htm

Be present, even at a distance – The Canadian Business Journal

Karen Tai — Wed, 19 May 2010 19:28:21 +0000

Although technology has changed significantly in the last 25 years—and continues to do so—Canadian Communication Products (CCP) has managed to hold on to its fundamental vision: to provide Canadian businesses with communication tools that give them a competitive edge. As a leader in communications for businesses and government across the country, CCP has grown into one of the most respected business communications companies in the industry, deserving of its solid reputation for innovation and expertise.

Read the full article on Page 238 of the below May 10 issue of The Canadian Business Journal:

Read the article on Canadian Communication Products at: http://www.canadianbusinessjournal.ca/business_in_action/may_10/canadian_communication_products.html

Olympic Torch Relay Passes CCP Burnaby

Karen Tai — Fri, 12 Feb 2010 22:01:43 +0000

CCP staff with the Torch Bearer

The 2010 Olympic Torch Relay is a symbol of peace and friendship, and it represents a summons to the 2010 Winter Games. Everywhere the Torch Relay travels, it creates unique opportunities to engage people and communities. During its 106-day journey across Canada, the Olympic Torch Relay traveled right near CCP Burnaby office at the intersection of Wayburne Drive at Canada Way in Burnaby, British Columbia.

Employees from surrounding offices and residents from houses all around swarmed out towards the street to await the torch bearers. CCP employees joined the excitement and were even able to witness a torch pass off right at the intersection. We were lucky enough to get a picture with the torch bearer!

Distracted Driving/Motor Vehicle Act Change in B.C.

Karen Tai — Tue, 02 Feb 2010 18:36:10 +0000

A new fine in the amount of $167 will begin to be levied on Feb. 1, 2010. If drivers are caught texting or emailing they will receive an additional three penalty points. Further, drivers in the Graduated License Program (GLP) will receive the $167 fine and three penalty points for any violation of this legislation.

Prohibited actions and devices:: No operating or holding hand-held cellphones or other electronic devices.; No sending or reading emails and/or texting (e.g. BlackBerry, PDA, cellphone).; No operating or holding hand-held music or portable gaming devices (e.g. MP3 players, iPods).; No manual programming or adjusting GPS systems, whether built into the vehicle or not, while driving. Settings must be programmed before driving.
Permitted actions and devices:: Hands-free cellphones that are built in or securely fixed to the vehicle, and used by pressing a single button – once only – in order to activate a hands-free device for incoming and outgoing calls.; Pre-programmed and voice-activiated GPS devices.; Two-way radios for industry (e.g. trucking, logging, oil and gas).; Any of the above devices can be used if the vehicle is legally parked and not impeding traffic.; Call 9-1-1 to report an emergency.
Graduated License Drivers (GLP)

PEI to Implement Ban on Cell Phone Use While Driving

Karen Tai — Fri, 29 Jan 2010 20:05:26 +0000

Prince Edward Island (PEI) is the latest province to enact hands-free legislation that prohibits the use of a handheld electronic device, including cell phones, while driving.

The new PEI law will officially come into effect tomorrow: Saturday, January 23, 2010. Fines for offenders will range from $250 to $400, and three demerit points; making it one of the most severe punishments in Canada (most fines hover in the $100 range with the exception of Saskatchewan, where it’s $280 and up to four demerit points.)

Driving Safe: How to Go Hands-Free and Still Do Business on the Road

Karen Tai — Wed, 23 Dec 2009 22:23:45 +0000

Many small business owners use their cellular phone like a lifeline. As many cannot be in the office at all times, e-mail, texting and phone calls on the road are essential to staying connected.*

However, on October 26 rules for cellular phone use while driving got a lot stricter in Ontario when changes to the Highway Traffic Act took effect.* British Columbia becomes just the latest province to institute a law banning use of handheld cellular phones. Currently, Nova Scotia, Newfoundland, Prince Edward Island (for graduated drivers), Manitoba (currently in education period), Ontario and British Columbia (to take effect in 2010) all have varying bans in place.

Now, whether or not cellular phone use regulation exists where you work, it makes sense to go hands-free for the safety of yourself and others. To help you make the switch, we researched low cost options for going hands-free in the car.*

* Read More at canadaone.com >>

Options to help you go Hands-Free:

Ear Mounted Bluetooth sets
Jabra GO 6430 The Jabra GO 6430 makes it easy with a full featured Bluetooth® solution that unites your mobile and laptop based voice channels, it makes your mobile office complete.	Plantronics Voyager PRO The Voyager PRO supports Bluetooth 2.1 and EDR (Enhanced Data Rate) and Secure Simple Pairing (SSP), making it compatible with Bluetooth-enabled devices, including phones, PDAs, and laptop computers.

Don’t like the Ear-Mounted Bluetooth solution?

Jabra CRUISER Speakerphone

Dual microphones for excellent audio
Get info via Voice Announcements™ – so you can keep your eyes on the road
Crystal clear sound and voice with DSP
Play music and calls via car stereo
Multiuse™ – connect to 2 devices at the same time
No installation needed – just clip it onto the visor
Up to 10 hours talk time and up to 13 days standby time

Shop for more Hands-Free solutions at store.communicationproducts.ca >>

BC Contact Centre Association 2009 Awards of Excellence

Karen Tai — Fri, 04 Dec 2009 00:23:58 +0000

As this year’s Silver sponsor and sponsor for Employee of the Year for the BC Contact Centre Association (BC CCA), Canadian Communication Products is proud to congratulate Colleen Robinson from ICBC (Employee of the Year winner), Pacific Blue Cross (Contact Centre of the Year winner), Accenture Utilities BPO Services (Community Spirit Award winner) and Hosted Communications (Vendor of the Year winner).

This event was a celebration of our industry, an opportunity to recognize excellence and a chance to have some fun with our friends and co-workers. Congratulations to all the winners!!!

Visit BC CCA’s website to learn more about the categories and sponsors: http://www.bccontactcentre.com